Frequently Asked Questions

Let's find out. Call us or message us via our contact us page. We will set up a FREE 15 minute consulation. We will discuss your reasons for starting therapy and share more about our process. Together we can determine if an initial intake is the next step. 

We understand life happens and changes in schedule come up. Please call us or email us 24 hours before the appointment to cancel your appointment with no late fee. We value your time and ours ; therefore, if there is a cancellation after 24 hrs or a no show, a late fee of $65 will be charged. This amount is half the hourly rate and allows us to stay in business and continue providing the needed services to our community.

ARTE Counseling and Wellness is open M-Th 10AM to 7PM and on Fridays until 3PM. Please leave a message and we will return your call within 48 hours. 

Communication in between sessions are for appointment scheduling or cancellations ONLY. We do not provide crisis or emergency services. We use the time outside of office to spend with friends/family and practice self care. You are important to us and to ensure that you receive the help you need outside of session, please text HOME to 741741 for crisis services , dial 988 to reach the National Suicide Hotline or 911 for emergency care. 

We currently take Blue Cross Blue Shield, Cigna, United Healthcare , Optum, Aetna, and Oscar. If you have one of these insurance plans and would like to find out more please click HERE. 

For all other insurances , we are considered an out-of-network provider.  Many insurance companies reimburse a portion of the cost of psychotherapy. Upon request, we can provide a monthly invoice for you to submit for reimbursement. We recommend you call your insurance provider to determine the details of your policy ahead of time, especially coverage for out- of-network providers

Benefits of private pay include: 

• Mental health records are kept confidential and never shared with your insurance company 

• You are in control of the number of sessions . They are not dictated or limited by your insurance provider.

Lilly is an experienced and compassionate licensed clinical social worker. From a young age , Lilly knew she wanted to help others after visiting an orphanage in Laredo, Tx with her girl scout troop. Many of her high school and college activities included volunteering in children's hospitals, translating for dental students in border cities as they provided dental cleanings to individuals in Mexico, community clean ups/organizing. These experiences taught Lilly how to meet patients/clients where they were in the moment and value their journey.

In 2010, Lilly graduated from Arizona State University with her Masters in Social Work. For the next 8 years, she worked in a variety of settings as a part time social worker-therapist/full time mom. These settings included : non-profits, dialysis clinic, sexual/human trafficking residential centers, rural behavioral health clinics and private practice. In these 8 years, Lilly and Gabe welcomed their three daughters and in 2015-2017 had an in home preschool to continue sharing knowledge and providing quality child care services to the community. In 2018, Lilly returned to the workforce full time ready to obtain her career goals and completed the following trainings/licenses/certifications: 

• Trauma Focused Cognitive Behavioral Therapy (May 2019)

• Eye Movement Desensitization and Reprocessing (December 2020) - Certified February 2022

• Licensed Clinical Social Worker - December 2020

• Robin Shapiro - Ego state training - Completed August 2021

• Maternal Mental Health Certificate Training - Completed June 2022.

In February 2022, a dream of opening a private practice and becoming a small business owner became a reality. ARTE counseling and wellness serves the local community and Texas residents with compassionate mental health care.

We definitely believe so. We can all use some support. Even therapists see therapists. It is best to start therapy before the issue becomes bigger and harder to handle. We work with individuals ages 2 ( with parents)  and up.

A session lasts between 55 to 60 minutes. The first 2 to 4 sessions will work on building trust and assessing the needs of our clients. We value each of our clients and we ask them to be an equal partner in their therapy journey. We introduce a variety of tools to engage and enhance the therapeutic experience.

ARTE believes that a client's relationship with prayer and spirituality is a private one. If clients wish to bring prayer into their session, we welcome it and support it to the best of our ability.

Lilly is of Christian/Catholic faith and will ALWAYS respect your decision whether or not you incorporate faith/spirituality in your therapeutic journey.

Clients who are comfortable speaking Spanish or expressing their emotions in Spanish are welcomed to do so. We highly value bilingualism and believe emotions can be stored in any language. We also welcome the expression of other languages and will hold space for clients who express this need.

Lilly is a first generation Mexican American and learned English at the age of 5. Growing up along the Texas-Mexico border and having worked in Southern Arizona along the Sonoran border, she learned the importance of providing bicultural/bilingual psychotherapeutic services. Clients thrive when they sense acceptance without perceived judgment and their cultural norms are understood and valued.